MiVoice Office Application Suite - Technical Manual
Real-Time Filtering
By default, when tiles are added to a Real-Time View, they will show unfiltered data. This means that the data will include all relevant calls/extension etc.
Under normal circumstances, it is necessary to apply a filter to a tile so that the data displayed is meaningful.
Any of the following filters can be used to filter the data on a tile:
For more information on different filters and how they are managed, please refer to the Filters section.
There are two ways in which filters can be used on a Real-Time View:
At the top of the current Real-Time View, the filter dropdown will indicate if there is a filter currently assigned. In the image below, there is no filter assigned at view level:
To apply a filter to all the tiles within a view, select the required filter from the drop down.
To add a new filter or edit an existing one, press the filter icon (
) on the title bar to access the filter configuration section.
Each tile can control how filters are applied to the data it is showing. The filter options available on each tile are:
Each tile can have a filter applied to directly to it. By default, a tile will have no filter applied.
The Filter Mode can then be used to control whether any filter applied to the tile is combined with or overrides any view based filter.
If 'Combine with view filter' is selected, the view and tile base filter are merged together and applied to the data on the tile.
If 'Replace view filter' is selected, the view filter is ignored and the tile's filter is applied. If the tile has no filter applied when this mode is selected, the view's filter is still ignored and the tile's data will not be filtered.
Depending on the Filter Mode selected on the tile, any filter applied to the tile will be displayed below the tile name.
If the filter is combined with the view's filter, it will be displayed with a (+) next to the filter name:
If the filter is set to replace the view's filter, just the filter name will be displayed:
