MiVoice Office Application Suite - Technical Manual
Real-Time Global Variables & External Data
In most implementations of the Real-Time Wallboard/Dashboard, there is a requirement to display information that comes from outside of the telephone system. This information could relate to other areas of the business which also need monitoring. Two methods are provided to display non-telephone system related information:
If global variables and/or external data fields have been configured on the system, they will appear on the context menu when adding a field to a tile. No formatting is applied to these fields, the data will appear on the tile in exactly the format it has been entered/queried.
Global variables and external data fields can be added to the following tile types: Single Statistic, Multiple Statistic & Ticker.
Global variables can be created, edited or deleted by any user that has the appropriate permission. For more information on managing global variables, please refer to the dedicated section within the Call Reporter configuration.
External data sources can be created, edited or deleted by any user that has the appropriate permission. For more information on managing external data fields, please refer to the dedicated section within the Call Reporter configuration.