MiVoice Office Application Suite - Technical Manual
Real-Time Tile Properties
Call Analytics > Real-Time Reporting > Real-Time Tile Properties

Each tile has a set of properties that control various aspects of the tile's look and feel as well as the data displayed.

Title & Fields to Display

The title will be displayed at the top of a tile that is added to a view. The title of a tile will automatically be defaulted to the name of the first data field that is selected to be displayed on the tile.

Depending on the tile type, one or more data fields can be added to the tile for display. To add a field, press the 'Pick Field' button and select the field required from the context menu displayed.

The fields that are available will depend on the tile type. For more information on the fields available, please refer to the following sections:

The Media tile has different properties to other tile types. Please refer to the Tile Types section for more information.

On multiple statistic tiles, the name of the data field selected will be used to identify the statistic when it is displayed. This can be overridden if required. While the 'Edit Tile' window is open, click on any of the fields and text box will appear allowing the name to be overridden.

The order of fields added can also be changed by drag and drop.

 

Appearance

The appearance tab provides configuration of the background and foreground colors of the tile, as well as any Display Mode options that may be relevant to the specific tile being edited. On multiple statistic (list) tile, the color of each of the fields that have been added can be changed.

Each tile also has properties for filtering and alarms. For more information, please refer to the Real-Time FilteringReal-Time Alarms Sections.