Overview

The General section is used to configure how calls are recorded, i.e. are they encrypted, the volume levels and where they are stored. The devices that are to be recorded need to be configured and enabled here for them to be recorded.

Configuration

To configure the recording settings:

Access the Servers Settings -> SERVERNAME -> Recording -> General configuration section.

• Recording path: This sets the location to store the call recordings before they are archived. This is in UNC format and maps to a local share called Recordings on the call recording server. This is automatically configured and cannot be manually changed. If the server hostname and/or IP address changes then this will automatically changed to reflect this.
• Data volume: This sets the local drive on the call recorder where the recordings and index files are saved.
• Encrypt recordings: This enables encryption of the call recording files, see the Encryption & Authentication section for more details.
• Create DAT files: If this is enabled then a DAT file will be created along with each recording.
  

  The data within the DAT file may change based on PBX, recording device and version.

  [CallId:X22*07]
  [CLI:08453736880]
  [DID:7864350]
  [Extension:1001]
  [ExtensionName:Reception 1]
  [Direction:Inbound]
  [HuntGroup:2001]
  [Encrypted:True]
  [HuntGroupName:Reception]
  [AurixIndexed:False]
  [NetworkRecordingPath:\\server\Recordings\97201\]
  [LocalRecordingPath:D:\Recordings\97201\]
  [AgentId:1101]
  [AgentName:Jane Doe]
  [Trunk:97201]
  [Serial:97201201304261235046280]
  [StartTime:26/04/2013 12:35:04]
  [AnswerTime:26/04/2013 12:35:04]
  [EndEvent:CallCleared]
  [EventCause:Answered]
  [Segment:2]
  [LogicCallId:X22*07-20130426-XAR]
  [CurrentGlobalCallId:X22*07D20130426-XAR]
  [PrimaryGlobalCallId:X22*07-20130426-XAR]
  [CallerNumber:08453736880]
  [CallerDeviceType:Trunk]
  [CallerDeviceNumber:97201]
  [CalledNumber:7864350]
  [CalledDeviceType:Extension]
  [CalledDeviceNumber:1001]

 Changing the Recording Data Volume

If required, the data volume can be changed so that recordings/index files are stored on an alternate local drive. If archiving is enabled, ensure all the current recordings have been archived before switching the data volume. If archiving is disabled, the existing recordings must be manually moved to the new drive.

Forcing an Archive

Recording file archiving occurs once the call records have been moved to an archive database. To start archiving of all recording files immediately, press the 'Archive Now' button in the Database Maintenance section.

Update the Data Volume

To change the data volume, select a new volume and then reboot the server. Once the server has restarted, the necessary folder structure for recording will be created on the new data volume and the recordings share will be mapped to the new location. All new recordings will now be stored on the new data volume.

If archiving was disabled, the recordings from the old data volume should now be moved manually moved to the new data volume, ensuring that the file structure is retained.