Overview

The Telephone Formats section is used with the Phone Manager application support plugins to control the range of telephone number formats that are used when searching CRM applications. Often the CRM application that is being integrated with does not store the telephone number in a consistent format. For example there may be the following records:

Name: "John Smith"

Telephone: "+44 (123) 456 7899"

 

Name: Jane Doe

Telephone: "0123 45 6789"

To be able to try and match a contact record that has these telephone numbers then the exact format may have to be used when performing the search, including any non numeric characters, i.e. plus signs, brackets or spaces, or even toll digits.

From this section specific formats can be added in the form of regular expressions.

The following formats are configured by default.

The default formats for the US are shown below. This is based on the number 9876543210 been searched for.