Keymap profiles are used to control the softkeys that are displayed on each handset. Once a key has been configured centrally via a keymap profile, it cannot be configured by the user.

Keymap profiles can be assigned to handsets in three different ways:

• Default Keymap, assigned to all handsets by default
• Model Keymap, assigned to all handsets of a specific model
• Phone Keymap, assigned directly to a phone or Hot Desk Device

When a handset is provided a keymap, the Default (system-wide) keymap and any model or phone keymaps are merged together. Keys set at model level will override any set at Default level and keys set at handset level will override those at model level.

Keymaps are not model specific, they can be assigned to any model of handset. This simplifies the process of having departmental keymaps for users with different model handsets. It also allows users to hot desk into any 6900 Handset and get their assigned keymap.

If there are more keys configured in the keymap than the handset allows, it will just show as many as is possible.

SoftKey Types & Locations

Each handset has three different types of key available:

• Softkeys, Run along the bottom of the screen
• Top Softkeys, Display in the main area of the screen
• Expansion Module Softkeys, If fitted with one or more programmable key modules (PKMs), like top softkeys but do not support images.

The softkey features available can differ depending on location. For example, Line keys cannot be programmed as Softkeys.

Depending on the handset model, there will be a different number of Softkeys and Top Softkeys available. Please refer to the 6900 Handset Models section for more information.

If more softkeys are configured than can fit on the handset's display, they will be paged out by the phone and one of the softkeys will become a screen-page button (not applicable to the 6940 & 6970 where the touch screen allows navigation between pages without a screen-page button).

By default, the handset will compress any configured softkeys so that any blank entries are removed. For example, if a Top Softkeys 3, 6 & 8 are programmed in a keymap. The handset will render these in locations 3,4,5 (Top Softkeys 1 & 2 are reserved for Line keys by the handset) so that no spaces are displayed. This behavior can be changed if required. Please refer to the Configuration Options section for more information.

Editing Keymap Profiles

Each keymap profile has the following sections:

• General, Provide a description for the keymap to make it easily identifiable
• Softkeys, Configure any softkeys along the bottom of the handset
• Top Softkeys, Configure any softkeys in the main display area.
• PKM (1,2 & 3), Configure softkeys for any programmable key modules.

For each location tab (Softkeys, Top Softkeys, PKMs) there is a list of softkeys which are numerically ordered. To add a softkey, configure the following properties:

• Type, select the type of key to add to the handset
• Label, select the label that will display against the key (some labels are controlled by the software/handset)
• Value, this will be different depending on the key type

For information on the different softkey types available, please refer to the Softkey Features section.

Call States

For softkeys that run along the bottom of the phone's screen, a 'Call State' option can be selected. This controls when the softkey is displayed.

By default, when a softkey is added, it will always be displayed. If required, one or more of the following call states can be selected:

• Idle - The phone is not being used
• Connected - The current line is in an active call (or is on hold)
• Incoming - The phone is ringing
• Outgoing - The user is dialing a number, or the far-end is ringing
• Busy - The current line is busy because the line is in use.

For example, the 'Queue' softkey could be set to only display when the phone state is busy.

Assigning Keymap Profiles

Once a keymap has been configured, it can be assigned to a Model or Phone/Hot Desk Device. To assign the keymap to a certain model, use the Models configuration area.

To apply a keymap to multiple phones and/or hot desk devices at the same time, press the 'Assign' button in the keymaps grid next to the keymap. A device selection form will then be loaded allowing multiple phones and/or hot desk devices to be assigned or removed from a keymap.

Any changes to a keymap or assignment will have an immediate effect on handsets that are online.

Enforced Softkeys

Some of the softkeys are essential to the operation of the handset. Where softkeys are essential, the MCS will automatically add them to a handset's keymap if they have not been added anywhere else.

Currently there are two types of key which are essential to handset operation:

Hot Desk Softkey

For handsets that allow hot desking or have hot desk devices currently logged in, the Hot Desk softkey is an essential key. If the Hot Desk key does not appear anywhere where it is required, one will automatically be added to softkey position 1. If there is another key programmed in this position, it will be overwritten.

Line 3 & 4 Softkeys

To control up to 4 calls on a 6900 handset from Phone Manager Desktop, softkeys for lines 1 to 4 are required. By default, all handsets are configured with softkeys for line 1 and 2. If there are no softkeys configure for lines 3 and 4, these will automatically be added to the last 2 top softkey positions available. If there are no top softkey locations available, the last two top softkeys will be overridden.