6900 Softkey Features

The following table lists all the different softkeys that are available to add to a 6900 handset. The features behind each softkey are either provided by the phone itself or by the MCS server.

For information about the user interaction with on screen dialogues associated to softkeys, please refer to the Softkey Feature Screens section.

Phone based softkey features are processed locally on the phone, Server based softkey features are processed by the MCS server and will communicate with the server when pressed.

Softkeys configured along the bottom of the phone show status with a blue outline

instead of the

displayed on the top softkeys.

Softkey Type	Feature Description	Softkey Examples	Phone or Server
Account Code	Used to set optional accounts on any external call that is in progress at the handset. Parameter: Enter an account code or leave blank to prompt the user when pressed. Enter a comma separated list to give the user a choice when pressed.	No call, no account code or account code does not match call Call in progress, the account code matches the parameter	Server
Account Code Following	Used to set account codes on all external calls made from the handset until the feature is toggled off. Parameter: Enter an account code or leave blank to prompt the user when pressed. Enter a comma separated list to give the user a choice when pressed.	No account code following or account code following set does not match parameter Account code will be associated with every valid call until disabled	Server
ACD End Wrap	If there is an Agent ID logged in to the handset, this softkey will allow the user to end wrap-up status early if required. If pressed when in the free state, users can place themselves in wrap-up manually. If placed in wrap-up manually, it must also be manually removed. No parameters.	Not in Wrap-up state Agent in Wrap-up state	Server
ACD Toggle	Provides support to log ACD agents into and out of the handset. Parameter: Enter a hunt group or comma separated list of hunt groups. Leave blank to provide the user a list of hunt groups the agent is a member of when pressed. Use * as the parameter to log in\out of all hunt groups without prompting the user. If an Agent ID has been assigned to the MCS user the phone is associated with, it will be pre-populated into the Agent ID dialog when the user presses the ACD Toggle key.	Logged Out Logged In/Free Busy Wrap-up	Server
Agent Help	Allows the user to invoke the Agent Help feature on the telephone system. No parameters.	Agent help not in progress Agent help in progress	Server
BLF - Extension	Shows the status of an extension on the telephone system and provides one-click dialing. Parameter: Select an extension from the telephone system.	Idle Busy Do-not-disturb Wrap-up Offline	Server
BLF - Hunt Group	Shows the status of a hunt group on the telephone system and provides one-click dialing. Parameter: Select a hunt group from the telephone system.	Idle/Calls Ringing Calls Queuing No free agents Offline	Server
BLF - Trunk	Shows the status of a trunk on the telephone system and provides one-click access. Parameter: Select a trunk from the telephone system. when using the BLF - Trunk key to dial will not seize the trunk until the outgoing number has been dialed.	Idle Busy Offline	Server
BLF - User	Shows the unified status of a Phone Manager User based on all their associated devices.User BLF softkeys will display a user's avatar image where possible, if not it will show the user's initials. Parameter: Select a MCS user.	Idle Busy Wrap-up Do-not-disturb If the 'Display Voicemail Notification on User BLF Softkeys' settings is enabled, the number of unread voicemail messages the user has will be displayed in the top right of the icon.	Server
Call History	Provides access to the Call History page on the local handset. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Caller's List	Provides access to the inbound page of the phone's call history screen. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
CLI Change	Provides the ability to change the calling party number programmed against the handset on the telephone system. Parameter: Enter a CLI or comma separated list of CLIs for the user to choose from when pressed. Leave blank to allow the user to type in the CLI manually. This softkey type requires an enhanced 6900 license for the phone. If using the CPN Substitution feature, changing the CLI via a softkey will only affect calls made via the handset.	Caller ID on the phone does not match the parameter Caller ID on the phone matches the parameter	Server
Conference	Start a conference using the built in features of the handset. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
DEE On/Off	Toggles the Dynamic Extension Express feature of the extension in the telephone system No parameters.	Dynamic Extension Express is disabled Dynamic Extension Express is enabled	Server
Directory	Provides access to the built in directory features of the handset. This includes accessing the System Speed Dials & Intercom directory from the telephone system. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Discreet Ringing	Enables discreet ringing on the local handset. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Do-not-disturb	Shows status and provides access to control the DND status of the handset. Parameters: Select a DND message from the list or let the user select when pressed. If no DND Text is provided, the user will be prompted when pressed. If enabled, it is advised that DND is controlled using Presence Profiles.	Do-not-disturb is disabled Do-not-disturb is enabled	Server
Door Relay	Activate the door relay on the telephone system. No parameters.	No status displayed	Server
Empty	Programs an empty key on the keymap. This is useful when the configuration option for collapsing the keys is enabled. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Feature Code	Provides the ability to enter supported feature codes on the telephone system Parameter: Select the feature code to apply when the key is pressed. Only a limited number of feature codes are supported at this time. Please refer to the MiVoice Office 250 Features & Programming Guide for a supported list.	No status displayed	Server
Flash	Provides access to invoke a flash on an active SIP call. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Forward	Provides control of manual forwarding on the telephone system Parameter: Select a manual forward type or let the user select when pressed. If no destination is provided, the user will be prompted when pressed.	or Manual forward is disabled or does not match the softkey parameters or Manual forward is enabled and matches the softkey parameters	Server
Group Mailbox	Shows the status of a mailbox on the telephone system. Parameter: Select a valid mailbox on the telephone system The mailbox must be configured with a notification station Available from release 5.1.13	No messages Messages waiting (Button will show yellow on non-touch screen phones)	Server
Group Missed Calls	Shows the last 10 missed calls for a hunt group on the system Parameter: Enter a valid hunt group on the telephone system	No missed call alerts (there may be calls that have not been redialed Missed calls alerting (Button will show yellow on non-touch screen phones)	Server
Group Pickup	Shows the status of a hunt group on the telephone system and provides one-click pickup. Parameter: Select a hunt group from the telephone system.	Idle (When LED flashes, calls are ringing at the group) Calls Queuing No agents free Offline	Server
Hand Off/Pull	When using Dynamic Extension Express (DEE), this softkey can be used to push active calls from an internal extension and pull back calls currently active on an external DEE device. Calls that have been 'Pushed/Pulled' will divert back to alert the primary DEE device so that they can be answered again. No parameters. This feature requires the handset to be associated to an MCS user, either as a primary, secondary or DEE device. 'No User' will appear on the label of the button if the phone is not associated to a user. Available from release 5.1.13	Feature Inactive Call is available to push/pull to the primary DEE extension	Server
Handsfree	Provides access to toggle on/off the handsfree for intercom calls (called SIP Allow Auto Answer in the phone configuration). No parameters. Handsfree Intercom calls will not work if 'DEE On/Off' is in the 'On' state. Handsfree Intercom calls will not work if the SIP device was created on the PBX as a generic SIP device - only if it was created as a 69xx SIP Device Available from release 5.1.15	Handsfree Disabled Handsfree Enabled	Server
Hold	Provides access to put the call on hold. This is advised to be added to the keymap used by any 6970 as it has no physical Hold hardkey No parameters.	Hold	Phone
Hot Desk	Provides access to SIP hot desking features and the ability to log into or log out off a handset. No parameters.	No hot desk user logged in Hot desk user is logged in	Server
Line	Displays call activity on the handset and provides outgoing access. Parameter: Enter a line number from 1 to 24.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Mobile	Displays mobile call activity for any mobile phone connected via Bluetooth to the handset. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Night Mode	Toggle night mode on or off on the selected node(s). Parameter: Select a telephone system node from the list or select 'All Nodes'.	or Night mode is off for the configured node or Night mode is on for the configured node If 'All Nodes' has been selected, the Night mode softkey will only display 'On' if all nodes are in night mode. If only some of the nodes are in night mode, it will display 'Off'.	Server
Outgoing Access	Dials the outgoing access digit on the keypad to initiate an outgoing call. Parameter: Leave blank to dial the outgoing access digit or enter the number of a trunk/trunk group number. When using the Outgoing key to dial it will not seize the trunk until the outgoing number has been dialed.	No status displayed	Server
Paging (PBX)	Provides access to the page zones on the telephone system to page non-6900 handsets. Parameter: Select a specific page zone ID or 'User Choice' to allow page zone select when the softkey is pressed.	No status displayed	Server
Paging (Phone)	Provides access to the SIP paging features of the handset to page other 6900 handsets. Parameter: Select a SIP Page Zone from the list or select 'User Choice' to allow page zone selection when the softkey is pressed	No status displayed	Phone
Park/Pickup	Park or pickup calls from designated hunt groups or phantoms on the telephone system. Parameter: Enter the number of a hunt group or phantom on the telephone system. If using a hunt group, ensure it has members configured and has camp-ons enabled. The 'Park Recall' timer does not work for calls parked at a phantom using a 6900 phone. Use the 'Transfer Available Timer', 'Transfer Attendant Timer' or 'Transfer Vice Processor Timer' instead. Calls parked at a hunt group will follow the hunt group's 'Recall Timer' & 'Recall Destination'.	No call parked Call parked	Server
Phone Lock	Lock or unlock the phone. To unlock the phone, the user will need to know the PIN that has been locally configured. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Presence Profile	Shows the current active profile for the user and provides the ability to switch between profiles. No parameters. This feature requires the handset to be associated to an MCS user, either as a primary, secondary or DEE device. 'No User' will appear on the label of the button if the phone is not associated to a user.	Label will display current profile selected.	Server
Queue	Toggle queue requests on and off. Queue requests can be requested when dialing someone. Once in place they can be cancelled at any time. No parameters.	No queue requested Queue requested	Server
Record-A-Call	This softkey can be used to Record-A-Call feature of the telephone system by invoking a local conference on the phone. Parameter: Select the Record A Call application to use. An associated mailbox is required for this feature to work. The recorded part of the call will appear as a second call at the extension in both Phone Manager and any call reports. This feature cannot be used as a MiVoice Office Call Recorder method.	No status is shown. To disable the recording, the user must hang up the conference leg to the Record-A-Call application.	Phone
Recording Pause / Resume	Pause or resume an a call recording that is in progress on a MiVoice Office Call Recorder or linked Xarios Call Recorder. No parameters. This softkey type requires an enhanced 6900 license on the MCS server.	No call Active call, not recorded Active call, recording paused Active call, recorded	Server
Redial	Provides access to redial functionality. This is mainly for use on 6970 that has no hardkey for redial No Parameters	Redial	Phone
Remote Forward	Provides remote control of manual forwarding of a different extension on the telephone system Parameter: Select the extension on which to control the manual forwarding. Select a manual forward type or let the user select when pressed. If no destination is provided, the user will be prompted when pressed. To use this softkey, the extension must be an Administrator on the telephone system.	or Manual forward on remote extension is disabled or does not match the softkey parameters or Manual forward on remote extension is enabled and matches the softkey parameters	Server
Reverse Transfer	When pressed, this softkey dials the 'Reverse Transfer' feature code. The user can then enter an extension number to pickup from or press a configured BLF key. No parameters.	No status displayed	Server
Ring Intercom Always	Toggle the ring intercom always feature on the telephone system for the handset. When 'Off', any internal calls will go through handsfree if the dialed extension has the 'Handsfree' feature enabled. No parameters. Available from release 5.1.15 Requires MiVoice Office 250 6.3 SP2 or Higher	Outgoing internal calls will be handsfree if the dialed extension supports it. Outgoing internal calls will always ring.	Server
Secondary Extension	Provides status and secondary extension audible alerts for an extension or hunt group on the telephone system. Parameter: Enter an extension or hunt group Ring When: Set the threshold for the number of calls ringing/queuing which will cause the Secondary Extension to generate an alert. If set to 0 the Secondary Extension softkey will never generate an alert. Available from release 5.1.13	See 'BLF - Extension' or 'BLF - Hunt Group' for softkey status information.	Server
Station Message	Provides the ability to leave a station message with another extension when they are busy. The button can be pressed on an outgoing call to another extension. No parameters Available from release 5.2.12	No status displayed	Server
Station Monitor	Provides the ability to initiate a station monitor session of another phone. If a station monitor is in progress, this key can also be used to perform barge-in and steal operations. Parameter: Enter an extension to monitor	Not currently station monitoring station monitor is in progress	Server
Speed Dial	Dial a number pre-programmed on a button. Parameter: Enter the number to be dialed by the handset when the key is pressed. A # can be used to indicate the end of the number to dial, commas and digits can then be used to dial DTMF on the call after it has connected. For example, 1300#,,1000# could be used to dial the conference bridge on extension 1300, pause and then enter 1000# as DTMF to log directly into a specific conference.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Speed Dial Conference	When on a call, conference in another number directly. Parameter: Enter the number to be dialed by the handset when the key is pressed.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Speed Dial Transfer	Transfer a call straight to another number Parameter: Enter the number to be dialed by the handset when the key is pressed.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
System Speed Dial	Dials a speed dial bin configured on the telephone system. Parameter: Enter a speed dial bin number or leave blank to let the user choose when pressed. This softkey can also be used to deflect ringing calls to a specific destination. For example, Send to Voicemail can be implemented using this key and entering the voicemail application as the parameter.	No status displayed	Server
Transfer	Places a local call on hold to begin a transfer. No parameters.	Refer to the 6900 User Guide/Quick Reference Guide.	Phone
Transfer Immediate	Transfers a currently active call at the extension to a specific device on the telephone system. Parameter: Enter a target device or leave blank to be prompted for a device when pressed. Available from release 5.2.12	No status displayed	Server
Transfer to Voicemail	Transfers a currently active call at the extension to a specific mailbox on the telephone system. Parameter: Enter a target mailbox or leave blank to be prompted for a mailbox when pressed. Available from release 5.1.13	No status displayed	Server
UCD	Toggle the handset's availability in any UCD hunt groups on the telephone system. No parameters.	UCD calls disabled UCD calls enabled	Server
Voicemail	Provides access to the Voicemail. This is mainly for use on a 6970 that does not have a hardkey for voicemail No parameters.	Voicemail	Server

Any softkey implemented by the phone will continue to operate if the link to the MCS server is down. Any softkey implemented by the server will only work when the MCS server is online.