Overview

Every user belongs to a Business Unit, the Access Scope defines the calls the user has access to relative to their assigned Business Unit. Then if a user is moved between Business Units then their Access Scope will be changed automatically based upon their position.

The following options are available:

• None: The user does not have access to any calls.
• Own calls: The user only has access to their part or segment of each call they are associated with.
• Business unit: The user has access to any calls assigned to their Business Unit, but not any child Business Units.
• Business unitmaster: The user has access to any calls assigned to their Business Unit and any child Business Units.
• Site: The user has access to any calls within a specific site.
• Organization: The user has access to any call from any site within a specific organization.

The Access Scope is applied to an Access Filters.