Calling Party Number Substitution

CPN Substitution is a new feature of the MiVoice Office Application Suite. The feature is designed for organizations that have a national presence that wish to present the calling party number (CPN) and/or calling party name of a local branch, no matter which branch a call is made from. The CPN Substitution feature looks at the number being dialed and the extension making the call and uses this information to perform a database lookup to find out which calling party number/name should be presented.

Licensing

The CPN Substitution feature is a licensable feature within the MiVO Application Suite. If your system is licensed, the CPN Substitution should be visible within the Communication Service section of the Site License section.

Enabling CPN Substitution

To use CPN substitution it needs to be enabled at system level but checking the 'Enabled' box and then on a per user level by using the Phone Manager Client Profiles.

Supported Dialing Methods

The following table outlines the scenarios in which it is possible for CPN Substitution to dynamically change the calling party number/name on a call being made.

Application / Dialing Method		CPN Substitution Supported?
Phone Manager Desktop	MiNET/Digital	Yes
	6900 Series	Yes
	Analogue / Generic SIP	No
	Softphone	No
Phone Manager Mobile	Calls via Desktop	Yes
	Calls via Office Link	Yes
	Calls via Softphone	No
	Calls via Mobile	No
Phone Manager Outbound	All	Yes
Handset	Manual calls from MiNET, Digital, Analogue or SIP (Including 6900 series)	No

If there is an extension programming password configured on the telephone system, MCS needs to know what this is to be able to change the Caller ID in some scenarios. Please refer to the Node Configurations section for more information.

If a call is made using a method that is NOT supported, the calling party name and number presented will depend on the telephone system programming for the extension making the call.