MiVoice Office Application Suite - Technical Manual
Communication Service
The Communication Service section enables the configuration for the PBX specific features to be managed. This includes:
| Application | Description |
|---|---|
| Alarms | Used to send alerts generated by the PBX or CT Gateway to a configured list of email addresses or to Phone Manager Team Leader clients. |
| Agent Hot Desking* | Using Agent Hot Desking, agents can log onto any keyset and still receive direct dialed, intercom and hunt group calls. |
| Call Routing* | This feature s designed to monitor various devices on the telephone system and route any ringing calls according to rules. |
| Calling Party Number Substitution* | The feature is designed for organizations that have a national presence that wish to present the calling party number (CPN) and/or calling party name of a local branch, no matter which branch a call is made from. |
| Group Messaging* | This feature enhances Voicemail functionality so that a single message can notify more than one extension. |
| Night Mode | Night mode enables the PBX to automatically be placed into and out of night mode on a defined schedule. |
| IPSMDR* | IPSMDR provides a TCP/IP server feature to an external application requiring the SMDR data feed from the PBX. |