Overview
Phone Manager can integrate into external call recording systems. This can provide the following features:
- Pause and resuming call recording for specific calls.
- Tagging call recordings with custom information.
- Playing call recordings directly back from within the Phone Manager client.
The features available are dependent on the type of call recorder to be integrated with. Currently only Xarios Call Recorder is supported as an external solution. All of these features are supported with the MiVoice Office Call Recorder.
Configuration
To enable external call recording integration:
- Access the Features -> Phone Manager Desktop -> Call Recorder Integration section.
- Check the Use external Call Recorder connection check box.
- Enter the hostname or IP address of the call recording system into the Call Recorder hostname / IP address field.
- Click Save.
When enabling Call Recorder Integration ensure that the Communications Gateway services have been configured to run against the server within both the MCS and Call Recorder websites.
