Overview

A security profile contains a list of the areas on the system that a user can have access to and configure. There are four default profiles available but custom profiles can also be created if needed.

1. Admin: This is the profile associated with the engineer account. This profile cannot be edited. This profile should only be used to give permissions to trained engineers who need to configure the essential components of the system.
2. Supervisor: This profile is for supervisor level access and gives access to features required for every day management tasks.
3. User: This profile can be used to give general users access to the website to edit their password.
4. Phone Manager Only: This profile grants no access and prevents the user from being able to login to the website.
5. Phone Manager with Playback: This profile grants access to use Phone Manager and playback calls from the call history tab.
6. Recording Only: This profile grants the user access to the website and the recordings playback area.
7. Reporting Only: This profile grants the user access to the website and the reporting area.
8. Wallboard Only: This profile grants the user access to the website and the real-time wallboard.
9. Dashboard Only: This profile grants the user access to the website and the real-time dashboard.

Any user account can connect as a Phone Manager user as long as they have been assigned a Client Profile.

Configuration

The default configurations for the built in security profiles are shown below.

Option	Description	Admin	Supervisor	User	PM Only	PM with Playback	Recording Only	Reporting Only	Wallboard Only	Dashboard Only
General
Allow web access	Allows the user to log on to the MCS website.
Create & modify tasks	For future use.
View System Status	The user can view the system status area including alerts
View Audit Trail	For future use.
View System Business Units	The user can view the system Business Units for deleted and unassigned users.
View shared filters	The user can view shared filters that have been created on the system.
Modify shared filters	The user can create and manage shared filters.
Recordings
Play recorded calls	Allows the user to playback their own calls through Phone Manager if the system is linked to a call recording system.
Save	The user is able to save call recordings locally.
Email	The user is able to email out call recordings.
Station Monitor	The user can listen in to live calls from the website.
Modify Call Details	The user is able to edit call details such as custom tags, notes and change the assigned user of a call.
Delete Recordings	The user is able to delete recordings from the system. Until this option is enabled the Recording Deletion option will not be visible in the user interface.
Live View	The user is able to configure their recordings page to automatically refresh.
Reporting
Run reports	The user has access to the reporting section to run and view reports.
Schedule reports	The user has access to schedule automated reports.
Real-Time Access	Controls real-time reporting access on the website.								Wallboard	Dashboard
Phone Manager Outbound Settings
Allow web access	Gives the user access to the Phone Manager Outbound website.
Campaigns	Gives the user varying levels of access to view or edit Campaigns.		(full)
Dispositions	Gives the user varying levels of access to view or edit Disposition codes.		(full)
Imports	Gives the user access to view and edit import details.
Exports	Gives the user access to view and edit export details.
Reports	Gives the user access to view and edit reports.
Schedules	Gives the user access to view and edit schedules.
Barred Numbers	Gives the user access to view and edit barred number tables.
Edit system settings	Gives the user access to view and edit system settings.
Configuration Area Settings
Contact Directories	Gives access to the Contact Directories configuration section.
Server Applications	Gives access to all areas under the Applications section of the MCS website.
Phone Manager configuration	Gives access to the Phone Manager configuration section.
Macros	Allows a user to manager published macros on the website.
Call Banner Profiles	Allows a user to edit call banner profiles.
Client Toolbars	Allows a user to edit client toolbars.
Call Categorization	For future use.
Phone Systems	Gives access to the Phone Systems configuration section.
Exclusion List	Gives access to the Exclusion list configuration section.
Inclusion List	Gives access to the Inclusion list configuration section.
Call Reporting	Gives access to the Call Reporting configuration section.
Dial Plan	Gives access to the Dial Plan configuration section.
Custom Tags	Gives access to the Custom Tags configuration section.
Email	Gives access to the Email configuration section.
Database Maintenance	Gives access to the Database Maintenance configuration section.
Security	Gives access to the Security Policy and User Roles configuration sections.
Users & Business Units	Gives access to the Users & Business Units configuration section.
Compliance Muting	Gives access to the Compliance Muting configuration section.
Servers	Gives access to the Servers configuration section.
Manage License	The user can activate, deactivate and update the system license.