Desktop Client Requirements

Phone Manager / Call Recorder Client Requirements

To be able to install and run Phone Manager the client computer needs to meet the following minimum requirements. If installing into a multi user environment where multiple instances of the client will be running, for example Microsoft Terminal Service, Citrix etc. then see the Multi User Computer Requirements section.

The Call Recorder Client is embedded within the Phone Manager installation. It has the same requirements as Phone Manager.

Operating Systems

Windows 10 Pro/Enterprise 32-bit/64-bit
Windows 2012 R2 Standard/Datacenter 64-bit
Windows 2016 Standard/Datacenter 64-bit

Windows Server Core installations are not supported.

Windows Server Small Business/Foundation/Essential versions are not supported.

Hardware Requirements

Processor	Intel Core 2 Duo 1.8GHz or faster processor (or equivalent)
Memory	Minimum: 1GB RAM Recommended: 2GB RAM or more When Phone Manager is running it will use a minimum of 70MB of RAM per client. (Terminal environments) - this can be significantly more depending on configuration and number of devices and/or users on the system.
Network	IPv4, 100Mb / 1Gb LAN
Hard Disk	Minimum: 20GB free space
Video	Minimum: DirectX v9 compatibly graphics cards with 120MB RAM Recommended:DirectX v9 compatibly graphics cards with 1024MB RAM

Software Requirements

The following software is required to be installed.

Microsoft .NET Framework 4.5
Windows Installer 4.5

Multi Users & Virtual Desktop System Requirements

Phone Manager can be run in multi user and virtual desktop environments such as Microsoft Terminal/Remote Desktop Services, Citrix XenApp or VMWare Virtual Desktop Infrastructure (VDI) with the following limitations:

The 1st Party TAPI drivers is not supported
Phone Manager Softphone is not supported

When deploying in these environments, the amount of memory, CPU usage and Video resource that Phone Manager will use needs to be determined. As the resources required are dependent on configuration and the number of devices and Users in the system, you must exercise your own due diligence in reviewing, planning, implementing and testing a customer configuration.

There are options available on the Advanced tab in the Client Profiles section that can reduce the performance requirements for Phone Manager.