Inclusions lists override ALL other rules. If a recording matches any of the fields within the inclusion list, then it will be recorded – even if it is in the Exclusion List.
To add a new inclusion list entry:
Each inclusion list entry has the option to 'Persist for entire call'. This setting controls whether the inclusion entry should just take effect on the call segment that matches or on all proceeding segments on the call as well. If enabled, once there is an inclusion match on a segment of a call, if the call is transferred to another device on the phone system then the call would continue to be included, no exclusion list entry could override it.