Overview

This feature enhances Voicemail functionality so that a single message can notify more than one extension. An example of this is where the recall destination of a hunt group is set to Voicemail and typically the supervisor is the only extension with the notification of outstanding voicemail.

Group message notification will replicate the message notification on a list of additional devices as long as a message is outstanding on the primary device configured.

Remember that notifications will be sent for ALL outstanding messages at the source extension so if you intend only to send notifications for a specific hunt group, it may be necessary to create a dedicated phantom extension for the message notification configuration in the hunt group voicemail settings in MiVoice Office DB Programming.

Configuration

To configure a group message notification rule:

1. Access the  Communication Service -> Group Messaging  section.
2. Click on New or Edit.
3. Enter a Description used to identify this rule.
4. Enter the Source extension from where the message notification will be duplicated.
5. In the Target destinations select either Hunt group or Extensions. Then select either a specific hunt group or multiple extensions that will also be notified of the Voicemail message while the Source extension maintains an outstanding message notification.
6. Click on Save to save the rule.