Real-Time Alarms provide a way to bring attention to aspects of the telephone system that are running outside of acceptable parameters. Each tile on the system can have one or more real-time alarms configured.

To add an alarm, navigate to the 'Alarms' tab while editing a tile, then press the 'Add New Alarm' button. Once the alarm properties have been configured, remember to save the tile as well as the newly added alarm.

More than one alarm can be added to a tile to handle different scenarios.

Triggers

The trigger defines when the alarm should be activated. The following comparisons can be used for trigger configuration:

• >
• <
• =
• Between (inclusive)

The alarm created will be active for as long as the statistic matches the trigger configured.

If the alarm is being created on a multiple statistic tile, the statistic the trigger will be calculated against must be selected.

Actions

For each real-time alarm created, one or more of the following actions can be configured.

Flash Tile

This action will cause the tile's foreground and background colors to swap back and forth, causing the tile to flash to get peoples attention. The tile will continue to flash while the conditions that caused the trigger remain.

Change Background Color

This action will cause the background color of the tile to change to the configured color. The background will revert back to its normal color when the trigger is no longer valid.

Change Stat Color

This action will cause the foreground color of the tile to change to the configured color. The foreground will revert back to its normal color when the trigger is no longer valid.

Make the tile fill the screen

This action will cause the tile to display full screen on the view, in front of all other tiles. The tile will revert back to it's original size and location when the trigger is no longer valid or by double clicking on the tile.

Play a sound

This action will cause a sound/music file to be played out of the configured speakers of the computer. The 'Play Count' setting can be used to control how many times the file is played (Default 1).

Any sound/music files that have been added within the logged in user's Folders. The system will display any files ending with the .mp3 file extension.

For information on how to upload sound files, please refer to the Folders section.

Send Email

This action can be used to send an email notification to one or more address. Enter the email address of the target recipient in the box provided (use a comma to separate multiple target email addresses). Any time the alarms activates, an email will be sent to the addresses providing details of the statistic. Emails are restricted to a maximum one per minute, if a tile causes an alarm, subsequent tile alarm triggers will not generate an alarm for one minute after.

Use of the 'Send Email' feature requires an SMTP connection to a mail server. For information on how to configure SMTP, please refer to the SMTP section.

Send Tile Preview to 6900 Handset(s)

The action can be used to send a snap-shot of the tile statistic which is generating the alarm to one or more 6900 phones. The snap-shot will appear full screen on the phone for a period of 10 seconds (as long as the extension is idle, no alarms will be sent if the phone is currently on a call). The user can cancel the screen by pressing one of the cursor buttons.