The recording deletion features of the solution provide a way for users to be able to delete recordings that may contain personal information regarding customers and/or users. This feature is hidden from all users who do not have the 'Recording Deletion' role applied to their Security Profile.

For information on GDPR and how it affects call recording, please refer to the GDPR section.

Deleting Recordings

Access from 'Configuration-> Call Recording->Compliance->Recording Deletion'.

The recordings section will be loaded with a banner displaying 'Deletion Mode Is Active' to warn the user that it is possible to permanently delete recordings.

Using the standard search methods available on the 'Recordings' section, the recordings to be deleted should be identified. Whole calls or call segments can be deleted but not sections of a call.

Using the check box on the left side of the recordings grid, one or more calls can be marked for deletion. Once all calls have been marked, the deletion process can be started by pressing the 'Delete Marked Items'.

Before the deletion process is started, a warning screen will appear asking the user to confirm the action.

Archived Recordings

Archived recordings can be deleted as long as the call recorder has write access to the media that the recording has been archived to. In these scenarios the recording path entry in the database will be deleted so that the recording can no longer be replayed through the call recorder.