Overview

To find existing users on the system there is a search field that will find users containing the search criteria entered.

Configuration

To search for an existing user:

1. Access the Features -> Users & Business Units section.
2. Enter the search term in the Find user text box.
   

   Searching can be performed using either the first name or last name and also the associated agent id or extensions if configured. Matching is performed using a fuzzy match query, so entering only partial search terms will match any users that have the term contained within. Matching is not case sensitive.

3. Click on Search.
4. Any matching users are shown on the right hand panel.