Overview

The MiVoice Office Call Recorder Client tracks windows applications and matches window names to server configured rules to check whether any calls recordings in progress need to be paused or not.

The application is an optional part of the Phone Manager installation. Once installed, the application automatically runs each time the user logs into their computer.

The application has two components:

System tray icon -> Displays the status of the client and of any calls that may be in progress at the associated extension
Toolbar -> Can be used to manually pause calls or to tag calls with customer specific information

Associated Extension

The Call Recorder Client monitors an associated extension and will pause any recordings on the extension when required. By default the client will monitor the user's primary extension unless there is a Phone Manager Desktop Client running on the same desktop. If there is, the Call Recorder Client will monitor the extension that Phone Manager is currently associated to. If the Phone Manager client is closed, the Call Recorder Client will revert back to monitoring the user's primary extension again.

If user's don't have a primary extension and are moving around then they will need to have Phone Manager Desktop client running for the Call Recorder Client to operate correctly.

The Phone Manager Desktop Client can be configured to prompt the user for the extension they are sat at if they have no fixed primary extension. If the user is using Mitel Hot Desking, their primary extension should be their Hot Desk extension

System Tray

The system tray icon show the status of the application and provides access to the Settings of the application and the Toolbar. It can be hidden if required using server side configuration. Right-clicking the system tray icon displays the menu that gives access to:

Settings -> Configure connection settings for the application
Toolbar -> Manually pause/resume recordings
Logging -> See real-time information of the applications the Call Recorder Client is tracking

The table below shows all possible states:

	Loading, this icon shows when the application first loads
	Connection Error, the application is not connecting to the MCS server correctly *
	Idle, this icon will display when the associated extension has no calls
	On a call, this icon will display when the associated extension has a call that is not being recorded. This occurs when the call is not on a recorded device (could be an internal call or on a trunk that isn't recorded)
	Recording, this icon displays when there is a call at the associated extension that is being recorded
	Paused, this icon displays when there is a call at the associated extension that is being recorded but is currently paused.

* When the application is not connected to the MCS, the only option available on the right-click menu will be to access the Settings.

Toolbar

The toolbar provides the user with access to manually pause any recording that is in progress and to tag call record with customer specific information such as order numbers or ticket numbers.

For more information, see the Toolbar section.