The system records all calls to the default recording path (configured under a server's General recording settings) which should be on the local server. As the server may only have a limited amount of storage available, archiving is essential to ensure that it does not run out of disk space. Call recordings can be archived to network based storage devices (for example a SAN or NAS) to stop the system running out of storage space.
Call archiving moves the original recording files and DAT files to the configured destination(s) and then removes the original files. This minimizes the risk of the system running out of disk space and allows for an unlimited amount of storage to be made available as additional storage can be added as and when required. Files can be copied to multiple destinations so that multiple copies can be kept. Limits can also be configured so as to allow only calls older than a specific date to be archived.
The call archiving works in combination with the Database Maintenance, calls will not be archived until they been through this process and the data associated with the call has been added to an archive database. If call archiving has not been used for some time then when this is started it will begin to archive the calls as long as they have been through the database maintenance. For large volumes of calls this can take a significant amount of time and resources whilst in progress, typically this is why archiving should always be running.
To enable call archiving: