Deleting Users

Overview

Deleting a user will not permanently delete the user but instead move them to the Deleted Users Business Unit so as to enable call history logs that have been assigned to this user to be retrieved. The associated agent IDs and extensions will be unlinked from the user to prevent any further calls been tagged, as will their User Role to remove their access to the Communication Service website.

Permanently Deleting Users.

Users can also be permanently deleted and this will remove all users settings and any historical information related to this user. This will not remove any call information only remove the link from this user to the calls.

This is a one way process and the user cannot be retrieved once this has been done.

Active Directory Users

When using Active Directory User Auto-Creation if a user is deleted then it will not be recreated automatically by the Active Directory import as it will still exist in the Deleted Users Business Unit. If the user is permanently deleted then it will be imported again with the next scheduled Active Directory import. By default this runs once an hour.

Configuration

To delete a user:

Access the Features -> Users & Business Units section.
Search, find and select the user to delete.
Click Delete underneath the list of users on the right hand pane, or right click on the user and select Delete.
Press Delete.

To permanently delete a user:

Follow the procedure to delete a user above.
Access the Features -> Users & Business Units section.
Open the Deleted Users Business Unit.
Find and select the user to delete.
The Find user search cannot be used as this does not include deleted users.
Click Delete underneath the list of users on the right hand pane, or right click on the user and select Delete.
Press the Delete button to permanently remove this user.