Mobile Client Installation

Phone Manager Mobile is a software application provided for Android and iOS mobile devices. Phone Manager Mobile must be installed by end users via the relevant application store (Apple App Store or Google Play Store). The application is free at the point of installation but will require a license on the MCS to connect and operate.

Server Side Configuration

MCS & PBX Configuration

Before users start installing Phone Manager Mobile, ensure the following configuration has been completed on the server:

Users have been given permission to use Phone Manager Mobile on their Client Profile
Users have been configured to use Presence Profiles on their Client Profile
Users have a Dynamic Extension Express (DEE) account on the MiVoice Office 250
Users have their DEE main extension programmed as the Primary Extension on their MCS user account

For more information about why these configuration steps are needed please review the Phone Manager Mobile section.

If using Phone Manager Mobile Office Link features then an OfficeLink Assistant Extension needs creating on the telephone system. Also, any user wanting to make use of the feature needs to have at least one external number in their DEE configuration.

Network Configuration

Phone Manager Mobile clients must be able to connect to the MCS server from inside and outside the local area network so that users have seamless operation and do not need to keep changing their connection details. Phone Manager Mobile will automatically switch between Local and Remote location details. To allow Phone Manager to connect remotely one of the documented methods needs to be implemented on the customer's network. Once configured, the Remote Location and Node information needs to be updated with the external DNS or IP Addresses.

MCS Certificate Configuration

By default the MCS server uses a Self-Signed certificate for Phone Manager Desktop connections. These can be used for Phone Manager Mobile connections as well. In the case of iOS installations the end-user will need to manually install the certificate.

It is possible to purchase and install a certificate from a trusted certificate authority. For more information on this please refer to the engineering guidelines at the end of this document.

Mobile Client Installation

To install the Phone Manager Mobile client application please follow one of the platform specific guides in the on-line Mobile Help: