The Real-Time Dashboard is designed to provide real-time statistics to a supervisor/manager. It provides all the features of the Real-Time Wallboard but with the following additional features:

• Up to 10 Multiple Views, increase of 5 over the Real-Time Wallboard. Users can then switch between views as required.
• Grid Tiles, the dashboard provides access to grid based tiles. These provide information on a device/call basis for more detailed real-time analysis
• Multiple Statistic Tiles, these provide improved support for displaying multiple statistics on a tile and include the Primary/Secondary and List based appearances.
• Call/Status Control, this provides the user with the ability to change another user's status or to move calls around the telephone system

Dashboard licenses are used on a per concurrent connection basis, each user that has a Dashboard view open within a browser will consume a Dashboard license.

Each Dashboard provides access to configure multiple Real-Time Views which can contain any of the following tile types:

•    
• Single Statistic
• Multiple Statistic Tile
• Ticker (limited to one per view)
• Media
• Grids

The following sections of the document provide more information on various aspects of the Real-Time Dashboard:

• Views
• Tile Types
• Appearance
• Filtering
• Alarms
• Full Screen
• Call Control

A user's access to the Real-Time Dashboard is controlled using the Security Profile that has been assigned to their user account.