MiVoice Office Application Suite - Technical Manual
License Overview
The MCS license contains information about all the different features that can be used on the system. The following section outlines all the licenses available and how they can be used.
The properties listed under this section uniquely identify the license. If the original license certificate provided with the software is lost, it is advisable to make a note of the Site ID and Serial number of the software in case of hardware failure.
The name provided during installation. This is usually the company name and cannot be updated post installation.
The unique ID for this license.
This is the application record ID that was provided on installation. This should be the application record ID for the telephone system the MCS is connected to.
This shows the version number the software is currently licensed for. If there is a valid SWAS contract in place and a newer version of software is available, a message will display in green indicating an updated version can be applied.
This should show MiVoice Office 250, the MCS will not currently work on other telephone systems.
Shows whether there is a valid contract in place and if there is, when it is due to expire.
The small business license covers both Record-A-Call and IP/SIP Extension recording sources. The licensing is calculated on concurrent calls in progress.
The IP/SIP extension license allows the recording of IP and SIP devices using port mirroring (this is also support on the Small Business license, but only up to 8 channels maximum). The licensing is calculated on a concurrent calls in progress.
This license controls the use of the call recorder client for PCI compliance. Call Recorder Client licenses are included when purchasing the PCI Compliance license.
This license controls the use of the manual and automated methods of muting out sensitive information from call recordings. this is a site wide license.
This license controls the use of DTMF to mute out sensitive information from call recordings.
This license controls whether the alarm notification features of the solution can be used.
This license controls whether the agent hot desking features of the solution can be used.
This license controls whether the IP SMDR features of the solution can be used.
This license controls whether features of MCS will work across multiple MiVoice Office 250 Nodes or not.
For more information on how node licensing affects MCS, please refer to the PBX section.
This license controls whether the night mode features of the solution can be used.
This license controls access to the CPN Substitution features of the solution. This is a system-wide license.
This license controls access to the Call Routing features of the solution. This is a system-wide license.
This license controls how many 6900 Series Handsets can be managed by the system. For more information, please refer to the 6900 Handset Overview.
This license controls how many 6900 Series Handsets can have advanced softkeys added to their keymaps. For more information, please refer to the 6900 Softkey Features section.
This controls how many concurrent Phone Manager Desktops using an Outlook license can be connected to the MCS.
This controls how many concurrent Phone Manager Desktops using a Professional license can be connected to the MCS.
This controls how many concurrent Phone Manager Desktops using a Team Leader license can be connected to the MCS.
This controls how many licenses can be used of Phone Manager Mobile. Unlike Phone Manager Desktop, licenses are persistently consumed from the first time a user connects their Phone Manager Mobile client.
This controls how many concurrent Phone Manager Desktops using a TAPI license can be connected to the MCS.
This controls how many concurrent Phone Manager Desktops or Mobiles can use a Softphone license.
This is a site wide license which enables/disables the use of Call List and Configuration reports.
This is a device based license that controls access to grouped reports. To use grouped based reporting, there must be enough licenses to cover the number of extensions programmed on the telephone system.
Not currently available.
This license controls how many Real-Time Wallboards can be in use concurrently. For more information, please refer to the Real-Time Wallboard section.
This is a site wide license which enables/disables usage of the Report Scheduling features.
This controls how many concurrent Phone Manager Outbound users can be connected to the MCS. Licenses are only consumed when logged in and dialing.
This limits how many campaigns can be created within the Phone Manager Outbound database.
This license controls DND event logging for historical and real-time reporting. This is a system wide license. DND events are not logged historically or accessible in real-time until this license is applied to the system.
This license controls how many ACD agents can be concurrently logged in and tracked for historical and real-time reporting purposes. If there are no ACD Reporting User licenses available, ACD agent event data will not be historically stored or accessible in real-time.
Not currently available.
If any trial licenses have been applied to the server, they will display here. If they have not expired then they will already be accounted for in the relevant license section. For example, if there are 5 Phone Manager Professional trial licenses that have not expired, the Phone Manager section will take these licenses into account when displaying how many Professional licenses are available.