• Notice
• What's New
  • Known Issues
• Introduction
  • Requirements
  • Installation
  • After Installation
  • Administration Overview
  • User Management and Security
  • Initial Configuration
  • Best Security Practice
• Call Analytics
  • Reporting Concepts
  • Call Segmentation
  • Call Segmentation & Analytics
  • Aggregated Data
  • Trunk to Trunk, Conference Calls & Dynamic Extension Express
  • Historical Reporting
    • Call Reporter Quick Reference Guide
    • Report Templates
    • Report Creation
    • Using Reporting
    • Exporting Reports
    • Shared Reports
    • Scheduling
      • Schedule Creation
      • Schedule Creation
  • Real-Time Reporting
    • Real-Time Wallboard Quick Reference Guide
    • Real-Time Dashboard Quick Reference Guide
    • Real-Time Wallboard for Amazon FireTV
    • Real-Time Wallboard
    • Real-Time Dashboard
    • Real-Time Views
    • Real-Time Tiles
    • Real-Time Tile Properties
    • Real-Time Filtering
    • Real-Time Alarms
    • Real-Time Full Screen
    • Real-Time Global Variables & External Data
• Recording
  • Call Recorder Quick Reference Guide
  • Recordings Grid
  • Business Unit Filters
  • Date Range
  • Additional Filters
  • Exporting Recordings
  • Call Segmentation & Recording
• System Status
• Filters
  • Filter Details
  • Shared Filters
  • Special Characters
• Folders
• Configuration
  • Features
    • Contact Directories
      • Managing Contact Directories
      • Searching Contact Directories
    • Communication Service
      • Alarms
      • Agent Hot Desking
      • Call Routing
        • Call Routing - Database Lookup
        • Routing Queuing Calls
        • Last Agent Routing
      • Calling Party Number Substitution
        • CPN Substitution Data
        • CPN Substitution Configuration
      • Group Messaging
      • Night Mode
      • IP SMDR
    • Phone Manager
      • Client Profiles
      • Presence Profiles
      • Call Recorder Integration
      • Telephone Formats
      • Phone Manager Softphone
      • Phone Manager Desktop
        • Desktop Client Requirements
        • Macros
        • Call Banner Profiles
        • Personal Wallboard
        • Client Toolbars
          • Button Actions
        • Meet-Me Conferencing
        • Software Deployment
        • Phone Manager Installation
        • Unattended Installations
      • Phone Manager Mobile
        • Mobile Client Requirements
        • Mobile Clients View
        • Mobile Client Installation
        • Invitation Email
    • Phone Manager Outbound
    • Call Recording
      • Record-A-Call
      • IP/SIP Extension Recording
      • Exclusion List
      • Inclusion List
      • Compliance
        • GDPR
        • MIFIDii
        • PCI Compliance
        • Compliance Pause/Resume
          • Call Recorder Client
            • Call Recorder Client User Guide
            • Logging
            • Toolbar
            • Setting
          • Manually Pausing Calls
        • Recording Deletion
      • Retention Policies
    • Call Reporting
      • Call Reporter Settings
      • Call Reporter Global Variables
      • Call Reporter External Data
      • Automatic Agent Logout
      • Tablet/TV Applications
        • TV Application Linking
    • Mitel 6900 Handset Support Overview
      • 6900 Handset General Settings
      • 6900 Handset Models
      • 6900 Handset Phones
      • 6900 Handset SIP Configuration
      • 6900 Handset Firmware
      • 6900 Handset Keymap Profiles
        • 6900 Softkey Features
        • 6900 Softkey Feature Screens
        • 6900 User Keymaps
      • 6900 Handset Configuration Profiles
        • 6900 Handset Configuration Options
      • 6900 Directories
      • 6900 Handset Images
      • 6900 Handset Screen Saver
      • 6900 Handset Hot Desking
      • 6900 Handset Phone Page Zones
      • 6900 External Paging
  • Site Settings
    • Site License
      • License Overview
      • License Violation
      • Voucher Licenses
      • License Usage
        • Connected Devices
        • User Connections
    • Users & Business Units
      • Creating Business Units
      • Business Units and Active Directory
      • Editing Business Units
      • Moving Business Units
      • Deleting Business Units
      • Unassigned Users Business Unit
      • Deleted Users Business Unit
      • Users
        • User Auto-Creation
        • Manually Creating Users
        • Searching Users
        • Editing Users
        • Deleting Users
      • Security
        • Security Policy
        • User Roles
          • Security Profiles
          • Access Scope
          • Access Filters
          • Add & Edit Access Filter
    • Phone Systems
      • PBX Supported Versions
      • PBX OAI Configuration
      • Add & Edit Phone System
      • Device Configuration
      • Node Configuration
      • Multi-Node Scenarios
      • Softphone/6900 Support
      • MiVoice Border Gateways
    • Dial Plan
    • SSL Certificate
    • Client Locations
    • Custom Tags
    • Email
    • Database Maintenance
    • Network Shares
    • API Keys
  • Servers
    • General
      • License
      • Logging
      • Watchdog
    • Recording
      • General
        • Recording File Formats
        • Encryption & Authentication
      • Recording Sources Overview
        • Recorded Devices
        • Record-A-Call Configuration
        • RTP/SIP Interfaces
          • Mirror Ports
          • Packet Filters
          • Addresses
      • Call Archiving
        • Archive Locations
    • Website
• My Settings
• How To's
  • Backup the SQL Server Databases
  • SMTP Configuration for Gmail
  • SMTP Configuration for Office365
  • Banner Profiles - VIP
  • Importing Phone Manager v3 Personal Contacts
  • Enabling HTTPS
  • Restart MCS Services
• Statistics Overview
  • Call List Report Data
    • Call Statistics - Advanced
    • Call Statistics - Call Info
    • Call Statistics - Call Times
    • Call Statistics - Devices / Agents
    • Call Statistics - Tag Fields
  • Grouped Report Data
    • Grouped Statistics - Account Codes
    • Grouped Statistics - ACD Times
    • Grouped Statistics - Call Times (%)
    • Grouped Statistics - Call Times (Average)
    • Grouped Statistics - Call Times (Min/Max)
    • Grouped Statistics - Call Times (Total)
    • Grouped Statistics - Call Totals
    • Grouped Statistics - Call Totals (%)
    • Grouped Statistics - DND Times (%)
    • Grouped Statistics - DND Times (Average)
    • Grouped Statistics - DND Times (Maximum)
    • Grouped Statistics - DND Times (Total)
    • Grouped Statistics - DND Totals
    • Grouped Statistics - Report's Call Totals (%)
    • Grouped Statistics - Report's Call Times (%)
  • Configuration Data - Device Info
  • Status List Data
    • Status List Data - ACD
    • Status List Data - DND
  • Real Time Data
    • Active Call Statistics
    • Miscellaneous
• User Guides
  • 6900 User Guide
    • 6900 Softkey Features
    • 6900 Softkey Feature Screens
    • 6900 Directories
  • Call Analytics
    • Reporting Concepts
    • Call Segmentation
    • Call Segmentation & Analytics
    • Aggregated Data
    • Trunk to Trunk, Conference Calls & Dynamic Extension Express
    • Historical Reporting
      • Call Reporter Quick Reference Guide
      • Report Templates
      • Report Creation
      • Using Reporting
      • Exporting Reports
      • Shared Reports
      • Scheduling
        • Schedule Creation
    • Real-Time Reporting
      • Real-Time Wallboard Quick Reference Guide
      • Real-Time Dashboard Quick Reference Guide
      • Real-Time Wallboard for Amazon FireTV
      • Real-Time Wallboard
      • Real-Time Dashboard
      • Real-Time Views
      • Real-Time Tiles
      • Real-Time Tile Properties
      • Real-Time Filtering
      • Real-Time Alarms
      • Real-Time Full Screen
      • Real-Time Global Variables & External Data
  • Call Recorder Client User Guide
    • Logging
    • Toolbar
    • Setting
• Engineering Guidelines
  • Remote/Teleworker Connections
    • Connecting Through Firewalls
    • MiVoice Border Gateway
      • Manual Teleworker Provisioning
  • 6900 Handset Engineering Guidelines
    • 6900 Handset Connectivity
    • 6900 Handset Deployment
    • MiVoice Office 250 DHCP Configuration
    • 6900 Handset SIP Hot Desking
    • 6900 Handset Teleworker
    • 6900 Handset Multi-Node Implementations
    • 6900 Handset Feature Comparison
    • 6900 Installation Check List
    • 6900 Handset Diagnostics & Troubleshooting
  • Phone Manager Softphone
  • Upgrades, Backups, Restoring & Rollback Procedures
    • Restore & Rollback Procedures
    • Upgrading
  • Call Recording Supported Configurations